General terms and conditions of business and use of the online store

The general terms and conditions of using our online shop are in accordance with the Consumer Protection Act and the Personal Data Protection Act and international codes for online commerce. The General Terms and Conditions deal with the operation of the online store, the rights and obligations of the buyer and regulate the business relationship between the seller or. online store operators and customers. The website is an online store with high-quality hair and cosmetics products. We take care of customer satisfaction by updating information, explanations and assistance with selection, purchase and post-purchase information. The online store is managed by the company NeonBlack LTD, 124 City Road, London, England, EC1V 2NX, which also determines the general and other terms of business and is responsible for the published content and execution of orders in accordance with the published terms.

Payment methods

In the online store we provide the following methods of payment: Google Pay, Apple Pay payment, via PayPal payment, by payment card (via Stripe), payment by transfer to the provider’s transaction account (according to the offer / proforma invoice – payment deadline is 7 days from the date of order). within the deadline, the order is canceled and the products are returned for sale). If you want to choose this type of payment, write to us at to prepare a pro forma invoice.

Delivery and costs

The products available in the online store will be delivered by GLS or another suitable delivery service. Price for delivery is determined at checkout based on weight and delivery location. During special circumstances, such as coronavirus, delivery times may be delayed due to increased workload.

Prices and offer validity

The listed prices in the online store are irrevocable and are only valid when ordering online, so some products may have a price discrepancy between the prices in the online store and any potential retailers. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above payment methods under the above conditions. All prices include VAT, unless explicitly stated otherwise.

The right to withdraw from the purchase, return of goods

The consumer has the right to notify the company in writing of the withdrawal from the contract within 15 days of receiving the goods without having to state the reason for his decision to the contact e-mail address The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The consumer must then return the goods to the company no later than 30 days after the written notice of withdrawal from the purchase, covering the direct costs of return. The consumer returns the goods to the address: NeonBlack LTD, 124 City Road, London, England, EC1V 2NX. Returned products must be undamaged and in the same quantity. A copy of the order or invoice must be attached. Upon receipt of the goods, the provider shall return all payments made to the consumer in accordance with the law as soon as possible, but no later than within 30 days of receiving notice of the consumer’s withdrawal from the purchase. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. We do not accept redemption shipments.

Obligation of responsibility

The provider does its best to ensure the timeliness and accuracy of the information published on its pages. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

Complaints and disputes

The provider will confirm within five working days that it has received the complaint, inform the user how long it will take to process it, and keep him informed about the progress of the procedure.